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International Shipping Guide

Read this before placing an international order!

Why does shipping cost so much:

We pass through the exact price we pay on average to ship to your location. Due to the weight and size of the set, such prices are required. We apologize for any inconveniences this may cause!

Import Taxes + Fees

We do not include import duties or taxes in our checkout price. Please be aware that you may be responsible for paying your countries specific tax obligations. Refusal to do so may result in an undelivered shipment that will not be refunded or replaced. 

Estimated delivery time:

The estimated delivery time is 5-11 days. During busy seasons, there may be slight delays and we appreciate your patience navigating through such occurrences. 

Didn't receive your order:

If you have not received your order within 16 days and tracking is showing no estimated delivery time, please email us at contact@haloball.net and we will send another shipment immediately.

What currency is displayed:

All prices displayed are in USD. Make sure to use an exchange rate calculator to find your native currency cost!

Delivery Acceptance

Some shipments may require a signature or import due on delivery. Please stay alert to your email inbox about such possibilities. 

Priority shipping option

We do not offer a priority shipping option at this point in time. 

Still have unanswered questions?

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